FAQs

Can I Change My Vending Machine Price Online?

Why I got "This card is not supported" error after I tap my credit card?

Why my machine offline?

Can I see sales record over 90 days?

Why my machine Lost Contact?

How to Enable DEX on FAS machine?

DEX not enabled on FAS machines by default

How can I get receipt online?

IDENTIFY APPLE/ANDROID PAY TRANSACTIONS IN YOUR CIRCUMTEC VEND HISTORY

The purpose of this article is to inform customers how to obtain their receipt after making a payment using a mobile device. Typically, receipts can be obtained for orders paid with Apple Pay or Android Pay. However, due to the built-in security features of mobile devices, our system cannot retrieve your actual card number. Instead, the mobile device generates a virtual card number. This is the reason why many people are unable to successfully download their receipts. Next, please follow our steps to obtain the virtual card number.

Why does my mobile payment fail?

The purpose of this article is to provide customers with some possible reasons and solutions for why mobile payments may fail.

How to Return Your PAX reader to the Home Screen

This guide will help you determine which application your PAX Android card reader is using and provide instructions on how to return to the home screen accordingly. CircumTec customers may be using one of the following three applications: VendLink-VM, Circumvend, or VendLink-PULSE.

How to Troubleshoot 4G Connection Issues on an IM25

This guide explains how to identify and troubleshoot common 4G connection issues on an IM25 PAX Reader.

Connecting Your PAX Card Reader to Wi-Fi

This guide provides step-by-step instructions on how to connect your PAX card reader to a Wi-Fi network. It applies to PAX IM25 and IM30 models.

Why Does a VEND FAIL REFUND Record Appear in cashless -> Vend history?

What's the different between Collection and Restock?

What is the PAR Level?

When is it acceptable to manually update the Current Level?

What should I do if the current coil levels don’t match VMMS?

Why is the credit card reader showing “Please Wait” and not responding?

Why Card Reader Intermittently Fails to Read

Caused by earthing issue

Machine Not Receiving Credit from Pulse Mode Reader

Cable & Channel Troubleshooting

Why Do I See “VEND FAIL REFUND” record in Vend History?